We have a 30-day return policy, In case of any manufacturing defect or leakage

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The return/exchange policy of every product has been mentioned below. If you still have further queries, please feel free to reach out to us via Email on info@oudarabiadubai.com

Please do not self-ship any product back to our facility unless confirmed by our Customer Experience Team.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What products are eligible for return or replacement?

When raising an issue, please attach an image of the shipping invoice to your issue to speed up the process.

Due to hygiene reasons, we do not accept the replacement/return of masks.

Note: During a time of crisis such as COVID-19, we understand the customers method of trashing the label as a safety precaution, but we still require the shipping invoice to resolve any problems that may arise, as, unfortunately, that part of the process that cannot be changed.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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